wou88 Privacy Policy

1. Introduction

This Privacy Policy is published by wou88 ("we", "platform" or "wou88") and applies to all users who register, browse or use the services provided through the wou88 website. We operate under international licensing and are committed to following best practices in personal data management.

This policy explains the types of information we collect, the purposes for which it is used, the parties that may receive access to that information, and the rights you hold as a user. Please read this document carefully before registering or using the wou88 platform.

2. Information We Collect

wou88 collects information in two main categories:

2.1 Information You Provide Directly

• Full name as shown on your MyKad or official identification document
• Identification card number (MyKad) for identity verification purposes
• Active email address and mobile phone number
• Payment account details such as bank account number, e-wallet account number (Touch 'n Go eWallet, Boost, DuitNow) or cryptocurrency wallet details
• Account password stored in hashed format
• Date of birth for age verification
• Supporting documents uploaded during the KYC (Know Your Customer) verification process

2.2 Information Collected Automatically

• IP address and general geographic location information
• Device type, operating system and web browser used
• Session data including login time, session duration and betting activity
• Deposit and withdrawal transaction records
• Cookies and similar tracking technologies to improve user experience

3. Purpose of Information Processing

Information collected by wou88 is used solely for the following purposes:

• Account management: Creating, verifying and managing your user account
• Payment processing: Facilitating deposit transactions via FPX, Touch 'n Go eWallet, DuitNow, Boost and cryptocurrency (USDT, BTC, ETH) as well as withdrawals
• Regulatory compliance: Meeting identity verification (KYC) and anti-money laundering (AML) requirements in line with our international licensing
• Platform security: Detecting and preventing fraudulent activity, hacking or use that violates the terms of service
• Customer support: Providing assistance and resolving enquiries through our live chat and email service operating 24/7
• Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and enforcing limits set by players themselves
• Service improvement: Analysing aggregated (not individual) usage data to improve platform design and user experience

wou88 will not process your information for any purpose other than those stated above without obtaining your consent first.

4. Information Sharing and Disclosure

wou88 does not sell, rent or disclose your personal information to third parties for commercial purposes. However, there are limited situations where information may be shared:

4.1 Technical Service Providers

Third parties involved in operating the platform's technical infrastructure — such as payment processing service providers and server hosts — may have limited access to certain data strictly for technical purposes. All such parties are bound by strict confidentiality agreements with wou88.

4.2 Legal Requirements

wou88 may be required to disclose certain information if directed by a competent authority based on a valid court order or legal obligations applicable under our international licensing.

4.3 Fraud Prevention

In cases involving suspicious activity or confirmed fraud, relevant information may be shared with licensing bodies or relevant authorities as part of our compliance responsibilities.

5. Data Security Measures

The security of your personal information is wou88's highest priority. We implement multiple layers of technical and organisational protection to reduce the risk of unauthorised access, data loss or data leaks:

• 256-bit SSL/TLS encryption for all communications between your device and our servers
• Passwords are stored in hashed form using modern encryption algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) is available and encouraged for all player accounts
• 24/7 monitoring of unusual traffic and suspicious access attempts
• Internal access to player data is restricted based on the principle of least privilege
• Security testing and technical audits are conducted regularly by independent parties

That said, we remind you that no digital system can guarantee absolute security. You are also responsible for keeping your password and account information confidential. Do not share your password with anyone, including wou88 staff.

6. Data Retention Period

wou88 retains your personal information for as long as your account is active or as long as the related service is still required. After an account is closed or becomes inactive, data will be retained for a set period to fulfil legal obligations, resolve outstanding disputes and enforce existing agreements.

Financial transaction data is retained longer than general activity data, in line with financial record requirements under our international licensing. Once the set retention period ends, data will be securely deleted or anonymised.

7. Use of Cookies

wou88 uses cookies and similar technologies to improve the functionality and usability of the platform. The cookies we use include:

• Session cookies: Required to maintain your login status during an active session
• Preference cookies: Store your preferred language and display settings
• Analytics cookies: Collect anonymous usage data to help us understand how players interact with the platform
• Security cookies: Help identify and prevent unauthorised login attempts

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. wou88 first-party cookies do not contain personal information that can be used to identify you directly.

8. Third-Party Links and Services

The wou88 platform may contain references or technical integrations with third-party services such as game providers and payment gateways. This Privacy Policy applies only to the wou88 platform itself. We are not responsible for the privacy practices of those third-party entities and encourage you to review their privacy policies separately where relevant.